Capsel Home Services Privacy Policy

Capsel Home Services Privacy Policy sets out how we use and protect any information that you give us when you make contact with our team and provides clear information on how we use your personal data, ensuring that you have control and that your privacy is protected.

Our policy states what information we collect, how we use this information and share it with any third parties.

From time to time we may change this policy by updating this page. You should regularly check this page to ensure that you are happy with any changes.


What Information we collect

Capsel Home Services collects personal information in order to provide a particular product or service you have requested. This will include where appropriate:

  • Your name
  • Postal address
  • Email address
  • Contact telephone numbers
  • Financial information including bank sort code and bank name and bank address
  • Telephone calls are recorded for training and monitoring purposes


Protecting your information

We are committed to protecting your information, implementing technical and organisational measures to prevent loss, damage or any unlawful processing of this data.


How we will use your information

  • To process your transaction: All personal information as described above will be used to process your transaction and notify you of its progress. This may include the need to share your information with third party contractors but this will be agreed with you prior to work commencing. All third party contractors used by Capsel have agreed to adhere to our privacy policy.
  • Anti-Money Laundering: We are required by law to follow HMRC’s anti-money laundering regulations and as such will need to use your information to complete our checks.
  • For communication about our goods & services: the information you have provided will be used to communicate with you to enable us to provide you with the service you have requested for the duration of our contract.
  • Internal market research: From time to time, we may use your information to contact you for internal market research purposes. We may contact you by email, phone or mail, and may use the information to improve the products and services we provide

Access and changes to your Information

You can access the information we hold at any time by contacting us as detailed below.

We will retain your information for the period of your contract unless we have a legal obligation to hold for longer.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the address below and we will promptly correct any information found to be incorrect.


Other Websites

Please note that this privacy policy applies to Capsel Homes Services only.  Where there are links to other websites you are advised to check the privacy policy of that particular site.



Cookies are used to collect statistical data from websites and visitor history.

For more information see: or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.


Our Privacy Policy

Our privacy policy will be regularly reviewed and updated.


Contact Us

Please contact us to discuss our privacy policy and any of the information which we hold

Capsel Home Services

Nant y Pia House

Mamhilad Technology Park




Tel: 0333 207 9000



We would like the opportunity to answer any complaint or concerns you may have regarding your privacy but if you feel that we have not then please refer to the Information Commissioners Office 



Terms & Conditions apply